21 05, 2018

5 ways to bring focus to your life

By | 2018-05-24T13:12:33+00:00 May 21st, 2018|General|

Everyone has life moments when they seek more focus and meaning to themselves. This can be challenging sometimes especially when you have reached a wall and everything seems just stuck. What should you do? [...]

8 05, 2018

Increasing Support Capacity with Simple Steps

By | 2018-05-24T13:09:53+00:00 May 8th, 2018|General|

A few weeks ago I wrote about increasing overall support satisfaction. With a rapidly increasing number of daily active users, we also get more support tickets per support agent. Our focus last month was to [...]

4 05, 2018

What price for a better world?

By | 2018-05-04T16:45:27+00:00 May 4th, 2018|General|

Software is eating the world. That was the famous statement that Marc Andeersen made in his famous essay “Why software is eating the world?” (2011)  predicting the power of software and its value. […]

25 04, 2018

Sniffie and GDPR

By | 2018-04-25T10:35:26+00:00 April 25th, 2018|General|

​The EU General Data Protection Regulation (GDPR) will be enforced in 30 days, on 25th of May, after around a year-long transition period. The legislation is one of the most important changes to individual privacy [...]

19 04, 2018

The human feel

By | 2018-04-19T09:00:15+00:00 April 19th, 2018|General|

The human interaction is still relevant Even as we are living in a present where tech giants are having an AI arms race to strengthen their experiences and increase their customers loyalty most people still [...]